LOCKY COMMUNICATION
Frequently Asked Questions
Can I book train, flight or bus tickets directly on this website?
No. This website does not sell tickets directly. Send an enquiry or WhatsApp us with your journey details — we confirm fares and availability with you and book through official or authorized channels. If an authorized partner booking link is available for a service, it is shown on that service card.
Which services are available online and which need a visit?
Each service card shows a badge: 'Available Online', 'In-person Visit' or 'Online & In-person'. Services needing original documents, biometrics (e.g. AEPS, Aadhaar updates) or cash must be completed at our centre.
Is LOCKY COMMUNICATION a government office?
No. We are a private service centre that assists customers in using official government portals and authorized service providers. Approvals and timelines are decided by the concerned department.
Will you ask for my Aadhaar number, OTP or bank PIN online?
Never. Please do not share Aadhaar numbers, OTPs, bank PINs, passwords or card details in the enquiry form or on WhatsApp. Any document verification is done in person.
What documents should I bring?
It depends on the service. Message us on WhatsApp or submit an enquiry and we will share the exact checklist before your visit.
What are your charges?
Government fees are charged as per official rates. Our service charge depends on the work and is told to you before we begin. Prices shown on service cards are indicative where listed.
How quickly will you respond to my enquiry?
We usually call back the same working day. For urgent requests, please call or WhatsApp us directly.
Can I cancel a booking made through you?
Cancellations follow the rules of the railway, airline, bus operator or hotel. See our Cancellation & Refund Policy for details.